GDPR Privacy Policy

Last Updated: May 8, 2018
Icatel S.L is committed to protecting your personal information and privacy. Personal information includes data related to an identified or identifiable individual. The Privacy Policy describes the type of personal information we collect or receive, how we use, share, and protect it, how we use cookies and similar technologies, and your rights and options. If you have any questions about the Privacy Policy, please refer to the contact information at the bottom of this page.
Personal information we collect:
Information provided by you
We collect or require personal information from you when: - You contact us via email, phone, mail, or other means. - You request a quote, assistance, downloads, or information. - You purchase a product, a solution, or contract a service. - You create or manage an account. - Subscribe to newsletters, event news, or informational material.
The types of personal data we may request include: - Name - Contact information (e.g., physical address, email address, phone number) - Employment information (e.g., job title) - Access credentials (e.g., username) - Financial data (e.g., credit or debit card number, bank account number, billing address)
Icatel also reserves the option to request additional categories of personal data in case of processing difficulties.

Information we collect automatically In addition to the personal information you provide, our web servers automatically collect domain names of those who visit Icatel-owned websites. We also use third-party web analytics services that may collect data such as server IP address, device type, device ID, and other technical data through the use of cookies and similar tracking technologies. In some countries, including countries in the European Economic Area, some of this information may be considered personal information under applicable data protection laws.
Collecting this information allows us to better understand the users who visit us, where they come from, and which content on our sites interests them. We use this information for internal analytical purposes and to improve the quality and relevance of our websites for our visitors. Some of this information may be collected using cookies and similar tracking technologies. For more information, please refer to our Cookie Privacy Policy.

Information we collect through third parties Occasionally, we may receive personal data about you from other sources (including distributors and other sources selling Icatel products or services), but only when these sources have legal permission or are required to disclose your personal data to us. Types of information we may collect from third parties include contact information, billing information, and delivery data. We use the information received from these third parties to provide the requested product, service, or solution.

How we use this information: In general, we use the personal information we collect from you only for the purposes described in the Privacy Policy or for equally compatible purposes, or for purposes we explain to you at the time of collecting your personal data.
Specifically, we will use the information to: - Provide the products, services, or solutions you purchase or contract, comply with the terms of our agreements, and manage our business relationship. - Activate, register, or update products you have acquired (e.g., business terminal). - Send important notifications regarding our terms, conditions, and policies. - Operate, evaluate, and improve our business (including developing new products and services; enhancing and improving our services; analyzing our products). - Conduct credit reference checks and other due diligence of a financial nature. - Perform accounting, auditing, billing reconciliation, and collection, as well as other internal business functions. - Conduct data analysis and processing (including market and consumer studies, customer satisfaction studies, trend analysis, financial analysis). - Protect against fraud and other illegal activities, claims, and other liabilities, establish, exercise, and defend legal rights, and comply with our legal and regulatory obligations according to applicable law. - Maintain the physical security of our facilities (e.g., visitor logs) and electronic security. - Inform you of future events, updates, news, and the latest in products, services, solutions, and other offers that match your communication preferences. - Operate and manage our websites. Information may also be used occasionally, without customer identification, to assess and improve our offerings.
Legal basis for processing personal information In the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the affected personal information and the specific purpose for which it is collected or requested.
However, we will generally collect personal information about you only: - If we have your consent to do so. - When we need the personal information to provide a service or to comply with a contract or agreement with you. - When processing is carried out in our legitimate interests and does not infringe on your data protection interests or fundamental rights and freedoms.

In some cases, we may also have a legal obligation to collect personal information from you or we may need personal information to protect your vital interests or those of another person.
If you have any questions or need more information about the legal basis on which we rely to collect or use your personal information, please contact us using the contact information included in the "Changes and Contact" section at the end of these terms.
We may disclose your information to the following categories of recipients: - Service providers and partners who provide us with data processing services or otherwise process personal information for the purposes described in this Privacy Policy or as notified when collecting your personal information. Service providers and partners include repair or installation services, anti-fraud or distribution services, debt collection agencies, courier services, contracted manufacturers, and product suppliers. - Any competent law enforcement, regulatory, or governmental agency or another third party when we believe that disclosure is necessary (i) for matters of current law or regulation, (ii) to exercise, establish, or defend our legal rights, or (iii) to protect your vital interests or those of another person. - In connection with any proposed acquisition, merger, reorganization, acquisition, dissolution, or liquidation of any part of our business, provided that we inform the third party that it must use your personal information only for the purposes stated in the Privacy Policy.

How to protect personal information Icatel has organizational, technical, and physical security in place designed to protect personal information from destruction, loss, alteration, unauthorized access, disclosure, or accidental, illegal, or unauthorized use. As information transmissions over the Internet are never entirely secure, we cannot guarantee the security of information sent over the Internet, and these transmissions are at your own risk.

Retention of personal information We retain personal information when we have a legitimate ongoing business need to do so. This might include providing a service or offering a solution or complying with applicable legal, tax, or accounting requirements.
When there is no legitimate ongoing business need to process your personal information, we may delete or anonymize it, or, if this is not possible (for example, because your personal information is stored in backup copies), then we will store it securely and isolate it from further processing until secure deletion is possible.
Your rights and options To the extent permitted by the law of your jurisdiction, you may:
· Have the right to access certain personal information we hold about you and obtain a copy of the information. · Update or correct inaccuracies in this information; · Object to our use of your personal information; · Block or delete your personal information from our database; · Object to the processing of your personal information; · Request that we restrict the processing of your personal information; · Require the portability of your personal information.
You also have the right to stop receiving the commercial communications we send you at any time. You can exercise this right by clicking the "unsubscribe" link with the Mailchimp tool.

Similarly, if we have compiled and processed your personal information with your consent, you may withdraw that consent at any time. Withdrawal of your consent will not affect the legality of any processing we carried out before your withdrawal, nor will it affect the processing of your personal information carried out in accordance with legal processing bases other than your own consent.
You have the right to file a complaint with local data protection authorities about our collection and use of your personal information. For more information, contact data protection authorities. You will find information on data protection authorities in the European Economic Area, Switzerland, and certain countries in Europe outside the Union.
To exercise these rights, contact, and we will consider your request in accordance with applicable data protection laws. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to information.

Links to other websites Our sites or communications may contain links to third-party sites. We are not responsible for the content or privacy practices employed by other sites.

Changes and contact We may update this Privacy Policy in response to changing legal, technical, or business developments. When updating our Privacy Notice, we will take appropriate measures to inform you, consistently with the significance of the changes we make. We will ask for your consent before any material modifications to the Privacy Policy when required by current data protection laws.
If you have any questions about this Privacy Policy, contact us at: